At Barshawines.com, your satisfaction is very important to us. We are committed to delivering your product in excellent condition and in a timely manner. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays.
If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date by visiting our Contact area and submitting your issue using the form provided. We would like the opportunity to correct the situation. Following wine-trade traditions, all bottles ten years or older are purchased at the buyer’s risk.
Merchandise Damaged in Shipping
It is unusual to receive a damaged product from Wine.com. However, in the event you do experience a problem with a shipment, please contact us within 30 days of your purchase date by visiting our Contact area and submitting your issue using the “Ask a Question” form provided. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.
Returns and Shipping Charges
Returns for refund will be processed less the original shipping and handling charges, and return shipping and handling charges.